Shipping & Delivery

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

COVID-19 Update – Impact on Home Deliveries

The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.

For your well-being and the protection of our delivery agents, in certain limited areas we may not be able to offer in-home delivery or set up / installation services throughout the coming weeks. In those instances, for your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, in certain limited areas, delivery agents may not be permitted to remove an existing mattress or box spring from your home.

If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.

Mattresses, Foundations, Frames, TEMPUR-Ergo Power Bases

We deliver Bed orders using our White Glove Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.

When Will I Receive My Order?

Delivery time varies, depending on the distance from one of our delivery hubs to your home. Average delivery is 1 - 2 weeks, depending on your location. We can help you track your order anytime at 800-821-6621. This time frame applies to deliveries in the contiguous US. Shipping times to Alaska and Hawaii may vary.

Need it Faster?

Call us to place your order, and let us know how quickly you need your new mattress.

Special Delivery Requests

Special Delivery Conditions: if there are any unusual circumstances (such as multiple flights of stairs) please note them when you place your order and again when we call to arrange delivery. This will allow us to make sure we have the correct equipment and staff to deliver your bed.

TEMPUR-Topper™ Supreme does not provide expedited shipping. TEMPUR-Topper™ Supreme can be delivered to AK/HI and US Territories for additional $50 shipping fee.

Delivery Pricing

We offer Free White Glove Delivery within the continental United States for orders including a mattress, foundation, or power base.

Special Shipping (remote locations, Alaska/Hawaii, APO/FPO & US Territory addresses)

For remote locations and Alaska/Hawaii, there is a $600 surcharge per order; charges will be applied to your order based on your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

TEMPUR-Topper™ Supreme does not provide expedited shipping. TEMPUR-Topper™ Supreme can be delivered to AK/HI and US Territories for additional $50 shipping fee.

For APO/FPO and US Territory addresses, we cannot ship mattresses, foundations, frames or Ergo power bases.

On Delivery Day

When we deliver your new bed, there must be an adult (18 years or older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.

To ensure smooth and timely arrival of your items, please complete the following steps prior to delivery:

  • Clear all walking paths, including sidewalks and hallways
  • Remove decorative items that could obstruct or hinder delivery
  • Secure children and pets in a safe and quiet area

After Delivery:

  • Thoroughly inspect all of your new items
  • Reach out to us via email or call (800) 821-6621 with any issues
  • Register your product(s) online to activate applicable warranties
FAQs about White Glove Delivery
  • We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

  • Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

  • Yes. It’s all part of our white glove delivery service. Simply indicate that you have an old mattress and box spring you'd like removed when we contact you to set up delivery.

  • Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

    All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday - Friday : 9am - 9pm EST

Saturday : 9am - 6pm EST

Sunday : 9am - 6pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday : 9am - 9pm EST

Saturday : 9am - 6pm EST

Sunday : Closed

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